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cel_at_tsgaust's avatar
cel_at_tsgaust
Contributing User
2 years ago

Unable to select Monthly PAYG Withholding in GST Return Report

Hi   I am trying to create the GST Return Report for the December Qtr but as we report PAYG Withholding on a monthly basis, I would like to select the option for Monthly PAYG Withholding, however t...
  • Komal_S's avatar
    Komal_S
    2 years ago

    HI cel_at_tsgaust 


    Please log out of the file, clear browser cache and log in to the file again. This should make the option visible again. Let us know how you go on. 

NEG's avatar
NEG
Contributing User

I have logged out, cleared browser cache, shut down my computer and I am still unable to select it.

What else can I do?

Ki2's avatar
Ki2
Contributing User
2 years ago

No after four hours on hold to MYOB yesterday and speaking with 3 different people, no one could fix the problem. Apparently they are looking into it and will ring me tomorrow at lunchtime so we will see if they have come up with a solution to their own programming issue! Very frustrating although only one of many issues with the new MYOB Business.

  • davis_aj's avatar
    davis_aj
    Experienced User
    2 years ago

    Did MYOB reply to you because I'm still having the same problem today

    • Ki2's avatar
      Ki2
      Contributing User
      2 years ago

      No I have not had a resolution yet from MYOB unfortunately. I will post here straight away if I am lucky enough to get an answer.

      • Ki2's avatar
        Ki2
        Contributing User
        2 years ago

        Has anyone had this issue resolved yet? As expected, MYOB have not returned my call to resolve the issue. 

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