Forum Discussion

Neil59's avatar
Neil59
10 months ago

Attachment won't download using Safari

Using MYOB Business on Safari. I'm unable to download attachments saved on Spend Money Transactions. When pressing the download icon nothing happens. I used to be able to download previously, so this is a new problem. I tried a different browser (Chrome) and it worked fine, so this appears to a problem specific to Safari (which is my main browser).

  • Princess_R's avatar
    Princess_R
    10 months ago

    Hi Neil59,

     

    Thank you for reaching out, and my apologies for the delay in responding to your query. 

     

    We generally suggest Google Chrome as the primary browser for using MYOB software, as it tends to provide the most seamless experience with MYOB Business Pro. If you are using Safari, kindly review the Safari Preferences in the general tab section and check the destination of the "Save download files to." It's also advisable to clear your browsing history, which may help troubleshoot any unusual behavior.

     

    Additionally, when attempting to download attachments, try selecting the attachments first under the 'Spend Money Transaction' heading before clicking the download icon from the additional information window.

     

    I hope this helps. Please let me know if you require further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    10 months ago

    Hi Neil59,

     

    Thank you for reaching out, and my apologies for the delay in responding to your query. 

     

    We generally suggest Google Chrome as the primary browser for using MYOB software, as it tends to provide the most seamless experience with MYOB Business Pro. If you are using Safari, kindly review the Safari Preferences in the general tab section and check the destination of the "Save download files to." It's also advisable to clear your browsing history, which may help troubleshoot any unusual behavior.

     

    Additionally, when attempting to download attachments, try selecting the attachments first under the 'Spend Money Transaction' heading before clicking the download icon from the additional information window.

     

    I hope this helps. Please let me know if you require further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

    • Neil59's avatar
      Neil59
      10 months ago

      Thanks Princess. In the meantime, the problem has disappeared as mysteriously as it appeared. It's likely that an OS or Safari update fixed it.

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        10 months ago

        Hi Neil59,

         

        You're welcome! It's great to hear that the issue has resolved itself. It's indeed possible that an OS or Safari update may have addressed the problem. If you encounter any issues in the future, please don't hesitate to reach out to us.

         

        Cheers,

        Princess

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.