Forum Discussion

KfromFinance's avatar
KfromFinance
Experienced User
2 years ago

Cannot edit or delete bills

Hi

Since the upgrade I cannot edit or delete bills that were entered prior to the upgrade. I get an error message: "Something went wrong. Please try again or refresh the browser." This appears to be with bills that are service and items.

I have tried logging off and clearing the cache, I have tried using Edge and Chrome, that hasn't worked.

 

Is someone able to help please.

 

Thank you.

 

  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi KfromFinance, 

     

    Thank you for that. I've had a script run over the file which should resolve this, can you please sign out of your file > clear your browser cache > re-sign into your file and attempt to edit or delete a bill. It should work. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi KfromFinance, 

     

    Thanks for your post. I'm happy to take a look into this for you, can you please confirm the last 4 digits of your product serial number.

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi KfromFinance, 

         

        Thank you for that. I've had a script run over the file which should resolve this, can you please sign out of your file > clear your browser cache > re-sign into your file and attempt to edit or delete a bill. It should work. 

         

        Do let me know how you go. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.