Forum Discussion

TCCNZ's avatar
TCCNZ
8 months ago

Can't delete payment applied to wrong invoice in Business lite

I've found an invoice that has had the wrong payment applied to it but it won't let me delete the payment. It comes up with this when I try:   This transaction can't be deleted because it's either ...
  • Shella_A's avatar
    Shella_A
    8 months ago

    Hi TCCNZ,

     

    Thanks for your post and for providing the complete error message. Since it is an online payment, it seems that your issue is that an invoice with an online payment and surcharge applied is unable to delete the received payment transaction. Here's a workaround that might help:

     

    • Delete the receive money surcharge transaction first.
    • Then, delete the received payment transaction.

    Kindly refer to these helpful articles: Deleting a Transaction, Deleting a Customer Payment, and Deleting Invoices. It has full, detailed information and instructions to assist you with the process.

     

    If the issue still persists, I recommend getting in touch with our online help center, MOCA, for immediate assistance. Please provide them with all the necessary details about the problem for a quicker resolution.

     

    Feel free to start a new post if you have any other queries.

     

    Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

Shella_A's avatar
Shella_A
MYOB Staff
8 months ago

Hi TCCNZ,

 

Thanks for your post and for providing the complete error message. Since it is an online payment, it seems that your issue is that an invoice with an online payment and surcharge applied is unable to delete the received payment transaction. Here's a workaround that might help:

 

  • Delete the receive money surcharge transaction first.
  • Then, delete the received payment transaction.

Kindly refer to these helpful articles: Deleting a Transaction, Deleting a Customer Payment, and Deleting Invoices. It has full, detailed information and instructions to assist you with the process.

 

If the issue still persists, I recommend getting in touch with our online help center, MOCA, for immediate assistance. Please provide them with all the necessary details about the problem for a quicker resolution.

 

Feel free to start a new post if you have any other queries.

 

Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

 

 

Kind regards,

Shella

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