Forum Discussion

Susiepra's avatar
Susiepra
Contributing User
3 years ago

Can't view my invoices

From the dashboard, I try to vies Invoices from the Sales tab, but I just get an "OOPs something went wrong" message
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi Susiepra 

    These screenshots are from the chart of accounts screen. Can you go to Accounting>> Manage Linked Accounts>>Sales and check if the "Asset account for tracking receivables" has this trade debtors account selected? 

hylas123's avatar
hylas123
3 years ago

We're having the same problem and cant view quotes to create invoices. Very annoying when all help services are closed, and when they are open have over an hour wait!! You also now have to manually change the date the invoice was created as it stays as the date the quote was created on the invoice. This should not be happening!!

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi hylas123 , Susiepra 

     

    Sorry to hear that you had that experience.

     

    Susiepra  So we can investigate this further, please confirm if the error occurs if you click on Open Invoices or Overdue invoices in the dashboard? 

     

    hylas123 Are you clicking the quotes from the Sales tab and not able to view the invoices from there?  

    • hylas123's avatar
      hylas123
      3 years ago

      when i click the sales menu and then quotes it says oops something went wrong try and refreshe the page or contact myob if that doesnt work. it doesnt work. it means i cant turn quotes into an invoice

    • Susiepra's avatar
      Susiepra
      Contributing User
      3 years ago

      Hi, thanks for your reply. I am going to the Sales tab on the dashboard, then pressing invoices. Then I get the OOps screen. Everything else seems to work normally, and so did that until about 3 days ago.

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        3 years ago

        Hi Susiepra , hylas123 

        Thanks for confirming. Can you please clear your browser cache and check if the issue is still happening ? If yes, please attach a screenshot of the error and I will pass it on to the relevant teams. 

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