Forum Discussion

bectangel's avatar
bectangel
Contributing User
10 months ago

Change billing email contact for MYOB invoices

Hi,   We would like to have our MYOB invoices to go to our accounts email, so I don't want to change our login emails for the owner accounts. Please contact me to let me know how to do this.   T...
  • bectangel's avatar
    bectangel
    9 months ago

    UPDATE

     

    This was more complicated as we have 3 client id's under the one serial number and somehow two different people had become the "owner'" of 2 of the clients.

    One of the 'owners' was not even a user, only a shareholder and the only way the MYOB would have even had their email was when it had to be submitted when setting up online billing!! We still have no idea how that even was possible.

    I had a 2 hour phone call from a customer service person who was lovely, but could only see what I could see, so escalated to another area.

    My MYOB partner had to follow up, but finally somone from another part of MYOB called me and we went through every contact email, billing email, payment method and updated any that were not correct. 

     I have found that there is a disconnect between information in my.myob and myaccount.myob. I was told that they are transitioning to myaccount.myob - can't come soon enough!

     

    I hope that info helps anyone else still reading!

Shella_A's avatar
Shella_A
MYOB Staff

Hi bectangel, 

 

Thanks for your post. 

 

My apologies for the late response. When changing the billing address where the MYOB invoices will be sent, you need to be the owner or the primary contact for the account. If you're the primary contact for your MYOB account subscription, you can change or update your billing address through My Account. Log in to My Account (myaccount.myob.com) and click on Manage Account >> Account Details. Kindly refer to this help article, Your MYOB subscription and payment details, for detailed information on updating your account's details.

 

If this doesn't work, please let me know so I can assist further.

 

 

Kind regards,
Shella

bectangel's avatar
bectangel
Contributing User
9 months ago

That is the first thing I tried.

I was logged in as the account owner.

That page can only update physical address.

 

I did go to 'change contact details' and 

a) it shows the login email address - I do not want to change my login email, and;

b) the email address is greyed out and cannot be changed anyway - which is why I posted here in the first place.

 

I have contacted a partner to sort this out.

  • Shella_A's avatar
    Shella_A
    MYOB Staff
    9 months ago

    Hi bectangel, 

     

    Thanks for the response.

     

    We appreciate your patience with this matter. I've sent you a private message to gather some needed information to be able to update your billing email address. We're looking forward to your response.

     

     

    Kind regards,

    Shella

    • bectangel's avatar
      bectangel
      Contributing User
      9 months ago

      UPDATE

       

      This was more complicated as we have 3 client id's under the one serial number and somehow two different people had become the "owner'" of 2 of the clients.

      One of the 'owners' was not even a user, only a shareholder and the only way the MYOB would have even had their email was when it had to be submitted when setting up online billing!! We still have no idea how that even was possible.

      I had a 2 hour phone call from a customer service person who was lovely, but could only see what I could see, so escalated to another area.

      My MYOB partner had to follow up, but finally somone from another part of MYOB called me and we went through every contact email, billing email, payment method and updated any that were not correct. 

       I have found that there is a disconnect between information in my.myob and myaccount.myob. I was told that they are transitioning to myaccount.myob - can't come soon enough!

       

      I hope that info helps anyone else still reading!

      • Shella_A's avatar
        Shella_A
        MYOB Staff
        9 months ago

        Hi bectangel,

         

        Thanks for the response.

         

        We want to thank you for sharing your experience and providing such detailed feedback. We understand that the process of changing the billing email contact for MYOB invoices was more complicated than expected, and we appreciate your patience throughout this process.

         

        Your insights about the disconnect between information in my.myob and my.account.myob are particularly valuable. We are indeed transitioning to myaccount.myob, and your feedback will be instrumental in this process. We apologize for any inconvenience you have experienced and assure you that your feedback will be forwarded to the relevant team for review and action. We are committed to improving our systems and services based on the feedback we receive from valued users like you.

         

        Please be informed that we will now close this thread. If you have any more issues or concerns, please don't hesitate to start a new post. Your input is greatly appreciated.

         

         

        Kind regards,

        Shella

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