Changing the logo on templates
I need to change the logo on sales templates but the change will not save. It maintains the old logo. If I create a new template then no logo appears. Am I doing something wrong or is this a bug?
Forum Discussion
do you know if this has been fixed ?
Hi ALL,
Thanks for your post. We understand how important this issue is for you and appreciate your patience. To avoid some software discrepancies, please try clearing your cache or updating the software. If you’re still experiencing issues, why not try our virtual assistant, MOCA? It’s designed to dive deeper into issues like this. Give it a go!
Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need; our live chat team is just around the corner to pick up from where MOCA left off.
Feel free to start a new post if you have further queries and one of us will be happy to assist you.
Regards,
Earl
I'm having this problem and have to send a sales invoice without my logo as it's not saving. I've cleared my cache a couple of times. Not sure how to update the software.
Hi Vanessa_P,
Thanks for your post.
I understand the importance of this matter to you. We are currently aware of the issue regarding the sales invoice logo not saving. However, I'm unable to locate your account's serial number using the email associated with your Community Forum account. Could you please send me a private message with your Serial Number and Full Name? This will allow me to mark your file as impacted by this issue.
Looking forward to your response.
Regards,
Earl
