Client address change - Error
Hey, a client has recently changed address and I am trying to update their contact details, however I keep getting the error message "One or more fields exceed the maximum character limit". I have ha...
Forum Discussion
I'm having the same issue. No obvious field with too many characters.
KHearty wrote:Hey, a client has recently changed address and I am trying to update their contact details, however I keep getting the error message "One or more fields exceed the maximum character limit". I have had a play around with how the new address is typed and tried reducing the fields however I am having no luck.
Is any one able to offer some advice? Thanks in advance.
DianneMc .....Did you ever manage to solve the problem of how to amend an address in MYOB? Thanks, Kat
Hi KHearty
Thank you for your post, I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.
Generally, this error is related to the number of characters in the Notes field and impacts saving the changes to the other fields in the client's card if characters exceed the maximum limit.
May I know where exactly you are trying to change the address? Can you please provide more details on how you changed the address details?
Looking forward to your response to be able to help you with your concern.
Best Regards,
Cel
Celia_B Thank you so much, this one really has me stumped!
I am trying to change the address of a client using the following path -
More > Contacts > All Contacts > *search client, amend & save*
To go over previous discussions -
- The only fields I am trying to change are address fields. I have tried numerous ways to enter the new address to ensure I am not using too many characters.
- The new address only has 22 characters including spaces. I have also tried changing this field to 6 characters as a test but still no joy.
- I have tried using both Firefox & Google Chrome browsers.
- I have removed all notes (although there were only 14 characters used) and I have played with the name and address in order to shorten these fields as much as possible (although none of these fields are excessive).
- The error message doesn't appear to direct me to any particular field and there are no fields highlighted to show an error in any way.
- The Serial number is ***8056
- I have also tried completely deleting the address altogether and pressing save, however this shows the same error code as before - One or more fields exceed the maximum character limit - and refuses to delete.
Am I in the wrong area for amending an address altogher? Hopfully its as simple as that and I can finally get it done!
Thanks again, Kat
