Forum Discussion

JackieSchu's avatar
JackieSchu
Experienced User
2 years ago

Creating or adjusting invoices not working

Hi this is a ongoing issue in which i need a modertor to use their script over my file. Unfortuantely its the only way to clear the error and I need it done every few days. The online chat cant help ...
  • Tracey_H's avatar
    2 years ago

    Hi JackieSchu 

     

    As you're getting that error regularly can I get you to check there is both a linked receivables and linked payables account in the file:

     

    To check the linked receivables account

    1. Choose Manage Linked Accounts from the Accounting menu
    2. Click Sales
    3. Check the Asset account for tracking receivables has an account selected
    4. If this field is empty this would generally be the Trade Debtors account

     

    To check the linked payables account

    1. Choose Manage Linked Accounts from the Accounting menu
    2. Click Purchases
    3. Check the Liability account for tracking receivables has an account selected
    4. If this field is empty this would generally be the Trade Creditors account

    Let me know how you go with that.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.