Customer Payment Terms

Question

I'm having issues with customer payment terms.

I have set payment terms as prepaid which shows the due date as prepaid, however when emailing the invoice the email template is saying the due date is 2 weeks after the invoice issue date.

I have removed this from the template however as not all invoices are paid upfront/instantly I am worried when email reminders are sent out (I have these setup for 7 days overdue, 14 days overdue etc.) it will calculate the due date as 14 days after invoice issue date, so then the first reminder won't be sent out until 21 days overdue.

Is there any way to fix this?

princess_r · Answer

Hi sarahtaylor93,
&nbsp;
In MYOB Business, the default payment terms apply to all invoices. If you've removed the due date from your invoice template, the next step is to make sure the default payment terms in your sales settings are correct and match the payment terms in your reminder settings. By aligning these settings, you can ensure that due dates and reminders are consistent and accurate, preventing any delays in sending out reminders and ensuring they are sent at the right times.
&nbsp;
Cheers,
Princess

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