Customer payments made via MYOB PAYBY marking off invoice as paid but not matching the bank feed deposit
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Forum Discussion
Hi easyfix I am a product manager at MYOB who looks after our Online Invoice Payment product (OIP for short, and previously known as MYOB PAYBY). Is this still an issue you are experiencing? If so, what MYOB product are you using (eg. MYOB Business Lite, etc.)?
Here are a couple of help pages that might help; you do have to select an account to record transactions and fees, which if you haven't can lead to the situation outlined in your message (instructions are under the "What to do once your application is approved" FAQ - see the "Online Payment Settings" screenshot).
That said, if you have selected the accounts and are still having this issue, let me know and I'll send through contact details for our dedicated OIP Support Team so we can investigate further.
