Hi SammiB
Thank you for your post. When you add a bill to the In Tray, the software will use advanced Optical Character Recognition (OCR) technology to identify written information in the document.
It sounds like the system is not able to read the information, which can cause missing information, but also information being in the wrong place i.e. all of the line items being put in one row.
If you could attach in a reply or private message me a copy of the document you mentioned, and the last 4 digits of your Serial Number I will be able to reproduce the error to check if this was the case?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.