Forum Discussion

Michelle318's avatar
Michelle318
Contributing User
3 years ago

Error when trying to open past bills

Hi

I am hoping someone can help me. I am having trouble seeing the list of past bills.  All I see is a cloud and "something went wrong". I've tried refreshing the browser and I'm not sure how to get through to a person in partner support.

 

Michelle

 

 

  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi Michelle318,

     

    Thank you for reaching out. 

     

    If you were to open the software in a different browser (e.g. Firefox, Edge) or different device, does the error persist? 

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi Michelle318,

     

    Thank you for reaching out. 

     

    If you were to open the software in a different browser (e.g. Firefox, Edge) or different device, does the error persist? 

    • Michelle318's avatar
      Michelle318
      Contributing User
      3 years ago

      Hi Sam 

       

      You are completely correct. I got hold of support through the chat and it was the browser. However to fix it we had to go incognito for now.  They suggested the ideal browser was Google Chrome and it should fix itself in time.

       

      Thank you 

      Michelle

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