Forum Discussion

spaton80's avatar
2 months ago

Invoice not legible when previewed

Hello! Could someone please help, I am unsure why when I preview my sales invoice it looks like this. 

I have tried emailing it to myself, the PDF is fine, but the online invoice keeps showing like this. 

I am using the basic MYOB and I have checked the template settings. I've also deleted my browser cache & cookies. 

Has anybody come across this?

 

 

 

 

  • Hi spaton80,

     

    Welcome to the Community Forum!

     

    Looks like there’s a hiccup with your online invoice text—might be a formatting issue. If clearing your browser cache didn’t help and your template settings are fine, try using a different browser or recreating the template.

     

    If you’re still having trouble, please partner with our live chat support team for more assistance. To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team.

     

    Cheers,

    Princess