Forum Discussion

Qiu's avatar
Qiu
Experienced User
8 months ago

long decimal for overdue balance

Hi there, I have one invoice with a overdue balance of -0.0001, which leads the invoice not be closed. I tried to change the item value to match it but not allowed, and also tried to apply it to fina...
  • Doreen_P's avatar
    Doreen_P
    8 months ago

    Hi Qiu,

     

    Thanks for letting us know.

     

    I am sorry to hear that you're still having issues even after we were able to execute the fix on your company file and logging into your MYOB account. At this point, I recommend seeking further assistance from our virtual assistant, MOCA. It is designed to delve into your issue in more detail and can also assist with login problems.

     

    You can access MOCA through various support platforms, such as myob.com/support and myaccount.myob.com. Please don't hesitate to use MOCA for any inquiries or assistance you may need. If MOCA is unable to provide the necessary help, rest assured, you will be smoothly transitioned to our live chat team for further support.

     

    Please feel free to create a post again if you encounter any issues in the future.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi Qiu,

 

Thanks for confirming the last four digits of your serial number.

 

On the invoice, kindly add a new line item with 1 cent amount to see if it can match with the -0.0001 overdue. If it still doesn't work, please provide with a screenshot of the invoice and provide us with more details of your concern. Make sure to remove any sensitive information before posting in the Forum.

 

Best regards,

Doreen

Qiu's avatar
Qiu
Experienced User
8 months ago

Doreen_P 

It still didn't work. when added 1c, the balance became 0.00099, and I couldn't add 0.0001 in item value, it totals zero.

The issue is #2 item, you can see from screenshot, it's item price is with long decimal places, and can't be changed. 

I checked other posts, should I get you to run the script, it may help to fix the issue. Thank you

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    8 months ago

    Hi Qiu,

     

    Thank you for updating us.

     

    We were able to execute a fix on your company file. Kindly log out and then log back in. Please let us know how it goes on your end.

     

    Best regards,

    Doreen

    • Qiu's avatar
      Qiu
      Experienced User
      8 months ago

      Doreen_P it hasn't been fixed yet unfortunately. Should I get everyone to log out or only me?

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        8 months ago

        Hi Qiu,

         

        Kindly advise all the file users to log out so we can execute the fix and please advice us what is the best time to run the fix.

         

        Best regards,

        Doreen

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