New invoicing glitch?
Hi, as of today 9/8/24, I'm noticing that I no longer have the ability to freely edit the information in each column while editing recurring invoices. For example, if I click into the description...
Forum Discussion
I've had the same issue start at about the same time; it was working fine on the 6th, and I noticed it on the 8th after taking the 7th off. It occurs on new and existing invoice/bill pages, for the main entry fields (Description, quantity, prices etc.). Not only does it always place the cursor at the end of the text, it also disables you from highlighting text.
I tried it on a different computer and it doesn't seem to have the same problem.
Hi all, this is looking like a cache issue.
If you haven't already tried this, see Clearing the AccountRight Cache | MYOB Community for instructions for the desktop program/cloud file, or How To Clear Cache for All Major Browsers - Quick And Easy (youstable.com) to clear the browser cache for browser-only programs.
I cleared my cache and it didn't solve it. I also cleared the site data/cookies for good measure, but that didn't work either.
Hi Denver_B,
I understand that you have already cleared the cache of your Accountright and still not working. May I ask if you have tried to use a different computer just like Genreve's suggestion and see if it will make a difference.
Cheers,
Jem
Yes I did, and it works on there. Based on others' comments it sounds like a browser issue (specifically Firefox/Chrome). It's still not working for me as of today.
Hi,
Clearing cache does not fix the problem of the glitch when filling in and/or changing/editing the Description line information when doing Invoicing - only way to put/change information is to use cursor (and I do a lot of Invoicing).
Have written in this forum recently on this problem, and no response on how/when this may be fixed. Another customer of MYOB who has written about this problem suggested it might be the browser (have used Firefox the last approx. 5 years I have been using MYOB), but even so, would be great to have this problem addressed whatever browser is being used.
