Forum Discussion

Mona3739's avatar
Mona3739
Experienced User
3 years ago

Online Customer Payment email not received

Hi, I have recently switched to accepting online customer payments.  The first payment received went well and I received a confirmation email from MYOB so I was able to match that payment with the co...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Mona3739

     

    Thank you for your post. Our help article Online invoices payments reports has instructions and information on how to view these reports. If you still haven't received a confirmation email in regards to the second payment, I have sent you a private message with the contact details of our online payments team who can look into this for you. You can view your private messages when signed into the Community Forum by clicking onto your avatar on the top right hand corner of the window > select the envelope icon. 

     

    Do let us know if you have any further questions. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Mona3739

 

Thank you for your post. Our help article Online invoices payments reports has instructions and information on how to view these reports. If you still haven't received a confirmation email in regards to the second payment, I have sent you a private message with the contact details of our online payments team who can look into this for you. You can view your private messages when signed into the Community Forum by clicking onto your avatar on the top right hand corner of the window > select the envelope icon. 

 

Do let us know if you have any further questions. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Mona3739's avatar
    Mona3739
    Experienced User
    3 years ago

    Thanks Melisa,  I have spoken with the support team and problem is now resolved.

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