Online Payments - BPAY
The BPAY surcharge issue needs to be addressed urgently. Can we please have either: 1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do w...
Forum Discussion
Hi RDes
Thanks for your post. Welcome to the MYOB Community Forum, I hope you find plenty of useful information.
- For the BPAY surcharge fees, Standard fees are apply, however currently surcharging cannot be passed on to the payee. BPAY has no ability to surcharge.
- BPAY has no ability to turned off at the moment.
I hope these helps. If you need further assistance feel free to post again. We're happy to assist you.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Best Regards,
Cel
Hi Celia_B
Thanks for the confirmation of the issues which I am aware of - but the ability to turn off BPAY is the issue I, and many others, would like resolved ASAP. Other accounting software does not have BPAY linked with their online payment options and surely a company as experienced as MYOB should be able to get this resolved quickly.
Having a check box option would still allow businesses to reatin the BPAY feature if desired, but also accommodate those businesses which have no desire to be slugged an exhorbitant fee when it isn't necessary.
I was approved and ready to start using online payments.
I have disabled it after realising that:
- Onforwarding the costs meant "most of the costs" - 0.25c
- Bpay was going to charge me all the fees
- Bpay couldn't be turned off
When they fix it, which I'm sure they will (eventually), I'll turn it back on.
Also, why pay us the surcharge fees then take them out later? Could you not just keep them and pay us our invoice amount?
Till then, I'll keep using square for Credit card payments.
Hi Aaron76,
Thanks for your post. The feedback is much appreciated.
Generally, some people using Online Invoice Payment want the surcharges to be recorded on the ledger accounts hence sending us the money to then charge it again so it affects the accounts on the file. Also, Online invoice payments just charge you if the payment has gone through and customers could opt out of it as they choose. Rest assured we will raise this concern to the team.
If you have any other concerns or questions feel free to let us know. We are happy to help.
Cheers,
Genreve
Hi LCrowhurst,
Thanks for the insight.
This has been duly noted and was raised as a suggestion for the team. I would understand how this would affect the workflow of invoicing in the future.
Feel free to let us know if you need any other assistance. We'll do our best to help
Cheers,
Genreve
Genreve_S wrote:Hi LCrowhurst,
Thanks for the insight.
This has been duly noted and was raised as a suggestion for the team. I would understand how this would affect the workflow of invoicing in the future.
Feel free to let us know if you need any other assistance. We'll do our best to help
Cheers,
Genreve
in addtion to this the we should be able to see the bpay fee clearly in MYOB...atm there is no way to find it....but preferably we would prefer to either be able to pass this on or have it seperate. it just cost us $18 of our profit:manfrustrated:
Hi mscheurer,
We empathize with your frustration and want to express our sincere gratitude for your valuable feedback and suggestions. Your concerns are important to us, and we want you to know that your input holds great value. Our development and support teams are dedicated to ongoing improvements in MYOB based on user feedback and requirements
Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl
Earl_HD wrote:Hi mscheurer,
We empathize with your frustration and want to express our sincere gratitude for your valuable feedback and suggestions. Your concerns are important to us, and we want you to know that your input holds great value. Our development and support teams are dedicated to ongoing improvements in MYOB based on user feedback and requirements
Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
EarlThank you for your empathy and gratitude. After reading your very appeasing reply I feel like sitting down and having a cup of tea and watch the world go by...
Seriously though, this discussion has been going for months, you can't tell me that the developers are looking into this issue, and if they are they sure aren't in a hurry about it which seems to be a theme emerging as I read more and more of these posts.
A bit disapointed about the lack action taken by a company that is winning awards with the same software we trying to get fixed... 🤷🏻♂️
Michael
Hi RDes
Thank you for getting back to us.
As of the moment Turning off the BPAY option is currently not available on the system. We appreciate your feedback and thank you for your suggestion. Rest assured that we'll be raising this through the required team.
Feel free to post again if you need further assistance in the future. We're happy to help
Thanks
Cel
