Forum Discussion

FrankScar's avatar
FrankScar
Contributing User
10 months ago

Re: Wrong invoice sent to client happening again and again

Surely there has to be a privacy breach here somewhere as the incorrect invoice details contain details from some other user and there prices quoted, etc. Do i need to transfer my business to anot...
  • Celia_B's avatar
    Celia_B
    10 months ago

    Hi FrankScar,

     

    Thank you for the update and sorry for the inconvenience. We have granted you access to sending us a private message, could you please click on your Avatar on this page and click the envelope icon to send us the private message. Or you can click on this link.   

     

    We hope to hear from you soon. 

     

    Kind Regards, 

    Cel

     

Celia_B's avatar
Celia_B
MYOB Staff

HI FrankScar,

 

Thank you for getting back to us and providing an update. Please accept our apologies for any inconvenience this has caused. Rest assured that our team will take this issue seriously. Recently, we asked for additional information on your account so we could investigate the issue, but I was not able to receive any response regarding the details. To better assist you with this, I will continue communicating with you via private message to gather some details. Kindly check your inbox on this channel.  

 

Thanks, 

Cel

 

Cosmo13brew's avatar
Cosmo13brew
10 months ago

Hi,

ive just had this happen also.

when i emailed the invoice it is correct on my end

but when the receive got their email, the pdf was a total different invoice with my letterhead, the "click to view tab" had the very same invoice but the link to click had my correct invoice!

what is the go with that?

 

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