Forum Discussion

7 months ago

Red Line on Invoice Attachment

Hi, I’ve been having issues for over 6 months now with a diagonal red line appearing on my invoices that are attached to customers invoices. I have been told to re size my logo to 80% and to tr...

Myob Invoice Red Line.pdf43 KB

Princess_R
7 months ago
Hi GBDElectrical,

I'm committed to resolving the issue with the red line on your attached invoices just as much as you are. I understand how frustrating it can be when the solutions provided thus far haven't resolved the issue, particularly when it affects your ability to serve your customers effectively. Our team is fully aware of this issue and is actively investigating the cause to find a permanent solution.

I've raised a ticket and included your post for documentation purposes, ensuring it reaches the appropriate team for further attention. In the meantime, updating the logo saved in your invoice templates might help alleviate the problem. You can try opening your current logo file, taking a new snip or copy, saving it, and then uploading this revised version. This should create a lower-resolution logo, potentially resolving the issue.

Feel free to reach out anytime you need further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,
Princess

Princess_R

MYOB Moderator

7 months ago

Hi GBDElectrical,

I'm committed to resolving the issue with the red line on your attached invoices just as much as you are. I understand how frustrating it can be when the solutions provided thus far haven't resolved the issue, particularly when it affects your ability to serve your customers effectively. Our team is fully aware of this issue and is actively investigating the cause to find a permanent solution.

I've raised a ticket and included your post for documentation purposes, ensuring it reaches the appropriate team for further attention. In the meantime, updating the logo saved in your invoice templates might help alleviate the problem. You can try opening your current logo file, taking a new snip or copy, saving it, and then uploading this revised version. This should create a lower-resolution logo, potentially resolving the issue.

Feel free to reach out anytime you need further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess

lynda19
Partner
4 months ago
Hi I have just today emailed a client a quote and they have been unable to open just get a word doc with a red diagonal line
I have tried all the fixes that have been mentioned but nothing seems to work
This is a random error and does not happen with all quotes / Invoices that I email
Can you please advise when this will be fixed as this is making me look like an idiot to my clients and is costing be business
Regards
Lyn
- Jemar_C
  Valued User
  4 months ago
  Hi lynda19,
  
  Thank you for your post and I understand that your client is unable to open a document/quote with a red diagonal line. I highly suggest to check this thread for the detailed workaround that the users have tried and worked.
  
  Feel free to write a post if you need further assistance.
  
  Cheers,
  
  Jem
- GBDElectrical
  4 months ago
  Hi Lyn,
  
  I had this problem for over 6 months and have now fixed it.
  
  I have uploaded a very low quality version of my company logo to my invoice template. Previously my invoices were exporting around the 1MB size, but now they export around the 95kb size.
  
  I tried everything to fix it, and this has well and truly solved it.
  Maybe play around with different logo qualities, and see what size the invoices export as.
  If you get them to around 95kb I think you'll have no further problems.
  
  Cheers, Liam
  GBD Electrical