Secure invoicing
I've just received an email about MYOB's secure invoicing upgrade which will add "multiple layers of security for a business" The email states that there will be "no change to your base subscript...
Forum Discussion
Hey TC1808
Thanks for your question about the secure invoicing upgrade.
There are no fees associated with sending invoices, and the upgrade is free with no change to your subscription price.
Regarding transaction fees, they do apply if a customer chooses to pay using a secure online payment method (e.g. PayPal). After upgrading, fees are passed on to your customers by default – however you can adjust these settings to suit your needs, and your customers don’t have to pay using one of these methods.
You can continue to create and download invoices before upgrading, but you won’t be able to share them via the secure MYOB system after the cut-off date referenced in your upgrade email. Specifically, this refers to the email, copy link or SMS options available within the platform. Upgrading is required if you’d like to offer your customers a secure end-to-end invoicing experience.
Let me know if you have any further questions!
Cheers, Amanda.
If we don't upgrade, how else are we able to send an invoice to a customer?
We offer credit card payments upon completion for a mobile service and for account customers, they will transfer funds after we email them an invoice.
This change doesn't meet our business model and with no other options, am not impressed that we are being forced to sign up and put our bank account details stating MYOB can take funds for each transaction.
More information needs to be provided on this before closing as this change is not acceptable that customers pay more for a service we didn't ask for.
And can you also advise if this change complies with the ban on excessive surcharges as 1.8% plus 0.25c per transaction is much higher than listed as acceptable which starts at 0.5% as it is our business that the customer will complain about https://www.accc.gov.au/consumers/pricing/card-surcharges
Hi ORL - regarding adherence to the guidelines, the surcharging ban set by ACCC is in relation to 'Excessive' surcharging. Overall the rule is that "the surcharge must not be more than what it costs the business to use that payment type". Because the fee of 1.8% + 25c is what it costs the business, there is no excess. If for example, there was an ability to surcharge greater than what is charged to the business, lets say 2.5% + 25cents, then this would be against the ACCC ban as it is excessive/higher than the cost to the business.
