Forum Discussion

CCBell's avatar
CCBell
Experienced User
2 years ago

Super payment issue - fund can no longer receive contributions

Wanted to pay super, when I go to record it tells me that the Australian Retirement Trust (formally sunsuper).....   "This fund can no longer receive contributions using Pay Superannuation, pleas...
  • CCBell's avatar
    CCBell
    2 years ago

    I have just successfully updated the Super Fund ABN & USI number using the information from the Super Fund Website and by clicking on our business name at the top-right of your window > Payroll Settings > Superannuation funds >  and clicking on the matching super fund and SAVE!

     

    Thank you for your assistance ..... this one is solved!!

Sam_R's avatar
Sam_R
Former Staff

Hi CCBell,

 

So that we can look into this further with you, could you please take a screenshot of the super fund details you currently have for this fund? (ABN, SPIN/USI, Name)

CCBell's avatar
CCBell
Experienced User
2 years ago

  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi CCBell,

     

    I would need to see the fund details for that fund. You can get this information by clicking on your business name at the top-right of your window > Payroll Settings > Superannuation funds > click the fund in question > take screenshot. 

    • CCBell's avatar
      CCBell
      Experienced User
      2 years ago

      I have just successfully updated the Super Fund ABN & USI number using the information from the Super Fund Website and by clicking on our business name at the top-right of your window > Payroll Settings > Superannuation funds >  and clicking on the matching super fund and SAVE!

       

      Thank you for your assistance ..... this one is solved!!

      • Sam_R's avatar
        Sam_R
        Former Staff
        2 years ago

        Hi CCBell,

         

        Great to hear you resolved that!

         

        Do feel free to reach out if you had any further queries. 

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