Forum Discussion

cleanoptions's avatar
cleanoptions
Experienced User
2 months ago

Unauthorised Invoice Online Payments Selection

Hi   Just want to know why MYOB decided to choose how our business gets paid without notifying us ?   MYOB have automated our payment preferences to online - whereby someone incurs charges to MYO...
cleanoptions's avatar
cleanoptions
Experienced User

Hi @isaiah

 

To clarify - I have copies of the invoices that I have emailed to our clients.  These invoices did not have the any other payment method than direct bank deposit - and now when you look online the added features of BPAY and Card options are shown ? 

 

I have now changed our account settings and have now gone through over 90 invoices to change the payment settings back to what they were.  Funny how the invoices under $1000 have not been changed ?

 

Regards

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 months ago

Hi cleanoptions,

 

You can turn off this option by following the instructions here. If you still having issues, please reach out to our live chat agents through our virtual assistant MOCA or submit a case via MyAccount to resolve this efficiently.

 

Regards,

Sai 

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