Hi Isaiah_C
I now see that another subscriber has had an issue with online payments being added to their subscription.
How do I do about receiving a refund from MYOB for the charges incurred for an option that was not instigated by our company, and clearly applied to our subscription by MYOB ?
Regards
Hey cleanoptions
The options for BPay and credit card only appear if online payments has been activated in the file. The charges reflected in your bill will be for the previous month's transaction fees.
I'd recommend checking the online payment report in your file to see details of the payments you've received and fees you've paid for online payments. If you have any further questions, please raise a case through My Account and our team will reach out!
