Forum Discussion

cleanoptions's avatar
cleanoptions
Experienced User
2 months ago

Unauthorised Invoice Online Payments Selection

Hi   Just want to know why MYOB decided to choose how our business gets paid without notifying us ?   MYOB have automated our payment preferences to online - whereby someone incurs charges to MYO...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator

Hi cleanoptions,

 

To clarify, MYOB will never activate any features or changes to your payment preferences without customer's consent. To rectify this issue, please reach out to our live chat agents through our virtual assistant MOCA or submit a case via MyAccount. Our team will be able to review your account settings in detail and assist in reverting any changes, if necessary.

 

Regards,

Sai

Lev0312's avatar
Lev0312
Contributing User
18 hours ago

I've recently got the same issue. how do I proceed with this? I lost about $150

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