Forum Discussion

firstresponse's avatar
firstresponse
Trusted Cover User
12 months ago

Update Contact Details

Hello, I need to update contact details, however I keep getting the error message "One or more fields exceed the maximum character limit". I have had a play around and reduced  size of  the fields ho...
  • firstresponse's avatar
    firstresponse
    11 months ago

    Princess_R 

     

    Thank you. I seem to have amended the contacts now. It is really a big issue with MYOB.

     

    Cheers

Princess_R's avatar
Princess_R
MYOB Moderator

Hi firstresponse,

 

Thank you for your post.

 

I understand that this error comes up when you update contact details after ensuring that all details are correct.

 

To help you resolve this, there is an option to choose either a company or an individual. What we could do is shift the contact to company/individual, try removing the specific contact details causing the character limit error, and revert it back to either the company or individual categorization. After that, attempt to re-enter the information for the contact and save it again. 

 

If the issue persists, please feel free to let me know. I'm happy to help.

 

Cheers,

Princess

firstresponse's avatar
firstresponse
Trusted Cover User
11 months ago

Yes I have tried that. Still doesn't work.

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