Can you help with exactly what to say when I contact the support team so they can fix it in the quickest possible way? Maybe if you can walk me through which categories to choose on the request form too because I am just a simple engineer being hounded by sales staff to fix a pricing issue I feel like I have no control over and I don't find any part of this intuitive.
All I am trying to do is upload a 2 column csv into accountright with item number and selling price.
I sent this to support on 12/10/26
Below is a snippet of my issue. Can you fix the 4077 error for me or can you set me up with API access so I can automate pricing updates and make a tool for my sales staff to do it?
23 records imported without errors.
828 records imported with warnings.
1171 records skipped.
Summary of errors
Error -1015: The ItemName must be specified.
Error -4077: You have sales for this item.
Warning 75: #Items per selling unit may only be specified for items that are sold and inventoried
Warning 240: Price Level A, Quantity Break 1 not equal to Base Selling Price; Bases Selling Price substituted.
and the issue was marked resolved with this message on 19/10/26
Hi,
Thanks for your Customer Experience query regarding your 3rd party application/API #03388496.
For any issues or assistance needed, we recommend reaching out initially to your 3rd party app developer for assistance regarding the app from them. Once done, if you still have issues you will need to inform the developer to log a ticket on our website via this link for the API team to assist the app developer: https://apisupport.myob.com/hc/en-us/requests/new. ?
Please note that only the App’s developer should log the ticket. The relevant team will not be able to accommodate support requests submitted directly by customers reporting the issue.?
For any other general queries, please check our API website: https://apisupport.myob.com/hc/en-us.? ?
Kind regards,??
April?
The MYOB Team?
