inventory sales debit instead of credit?
We have an major problem with an very common inventory items that we sell. Sales in the past couple of weeks are adding inventory quantity instead of subtracting. In the Item transactions repo...
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Attached an edited screen shot of the inventory journal for the item.
Also noticed that this happens on any sale that contains this particular inventory item. So if the sale has multiple items on it, it is recording the entire value of the sale so it is also adding inventory quantity to these other items throwing them out as well.
For the time being, we are not recording any more sales of this item as an completed invoice, but as an sale order instead untill we can work out an way to fix this problem.
Hi Audible
Apologies for the late response. The issue could be due to either the linked accounts being incorrect or incorrect codes in the line item of the recorded transaction. You would need to check these to resolve the issue. If you need further assistance in checking this, you can contact our support team for more help. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.
Regards,
Earl
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