Hi PIP2,
We're currently experiencing an issue where credit notes applied to an invoice are utilizing the local currency rate instead of the foreign currency when generating statements. This matter has been brought to the attention of our development team for investigation.
In the interim, for customers and periods affected by this issue, you have the option to utilize the Activity type of statements. These statements will display an accurate running balance in the table. However, please note that the Total Amount Due field at the bottom may be incorrect. You can customize the form and remove this field as a workaround. Your understanding and patience are greatly appreciated as we work to resolve this matter.
Please do let me know how you go on this.
Regards,
Earl
Hi Earl, Wondering how this fix is coming along. You suggested using an Activity type of Statement, unfortunately it is not suitable for our Customer, so I am having to create a manual Statement for them. Your help in having this corrected asap would be appreciated,
Hi PIP2,
Thanks for reaching out and my apologies for the late response. What I would suggest is to visit this help articles that will give you more information about: Reporting on multicurrency transactions and Working with multiple currencies.
Feel free to post again, we're happy to help!
Regards,
Earl
Hi Earl, Thank you for your email. As per your suggestion I will visit the two links you sent. It would be great if this error could be fixed by MYOB, so we can allocate USD credits against USD invoices and the credit amounts are shown as USD not AUD on the statement. Appreciate your help in having this fixed.
Regards,
PIP2.
