Forum Discussion

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi PIP2, 

We're currently experiencing an issue where credit notes applied to an invoice are utilizing the local currency rate instead of the foreign currency when generating statements. This matter has been brought to the attention of our development team for investigation.
 

In the interim, for customers and periods affected by this issue, you have the option to utilize the Activity type of statements. These statements will display an accurate running balance in the table. However, please note that the Total Amount Due field at the bottom may be incorrect. You can customize the form and remove this field as a workaround. Your understanding and patience are greatly appreciated as we work to resolve this matter.

Please do let me know how you go on this.
Regards,
Earl

PIP2's avatar
PIP2
Experienced User
2 years ago

Hi Earl,   Wondering how this fix is coming along.   You suggested using an Activity type of Statement, unfortunately it is not suitable for our Customer, so I am having to create a manual Statement for them.   Your help in having this corrected asap would be appreciated,

    • PIP2's avatar
      PIP2
      Experienced User
      2 years ago

      Hi Earl,  Thank you for your email.   As per your suggestion I will visit the two links you sent.     It would be great if this error could be fixed by MYOB, so we can allocate USD credits against USD invoices and the credit amounts are shown as USD not AUD on the statement.     Appreciate your help in having this fixed.

       

       

      Regards,

       

      PIP2.

       

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 years ago

        Hi PIP2,

        Thank you for your prompt response. I genuinely appreciate your concern, and I want to assure you that we're committed to resolving this issue. I will promptly escalate this matter to the appropriate team, and we will keep you informed as soon as we have successfully rectified the problem. Your patience and understanding are greatly valued, and we are dedicated to ensuring a seamless experience for you. If you have any further questions or feedback, please feel free to share, and we'll be more than happy to assist.

        Regards,
        Earl

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