Forum Discussion

accountant7's avatar
accountant7
12 months ago

Client did not receive invitation email for client's portal

Hi MYOB team,   One of my clients had changed his email address as iinet email was no longer available. I removed his old email address from the portal's users and added his new email address as a...
  • Princess_R's avatar
    Princess_R
    12 months ago

    Hi accountant7,

     

    Thank you for your post. I'd like to extend you a warm welcome to the community forum. I hope you find it a great source of information.

     

    If the new email is shown as associated with another portal, it might be causing a conflict when trying to re-add it. To help you effectively, I'll be reaching out to you via private message shortly to gather some additional information to investigate the issue more thoroughly and assist in re-sending the access email to your client. Please keep an eye on your Community forum inbox, and we'll continue to address your concern through that channel.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
12 months ago

Hi accountant7,

 

Thank you for your post. I'd like to extend you a warm welcome to the community forum. I hope you find it a great source of information.

 

If the new email is shown as associated with another portal, it might be causing a conflict when trying to re-add it. To help you effectively, I'll be reaching out to you via private message shortly to gather some additional information to investigate the issue more thoroughly and assist in re-sending the access email to your client. Please keep an eye on your Community forum inbox, and we'll continue to address your concern through that channel.

 

Cheers,

Princess

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.