Forum Discussion

Trusted User

2 years ago

Unable to invite users

Hi, we upgraded our offline file to online AccountRight Plus this morning.

We are unable to invite user since 9am today. 4 hours passed and it is still not working.

The message is "We're still getting your online file ready, so you can't invite users right now. We won't take long, so please try again soon.

Doreen_P
2 years ago
Hi, GA39

Thanks for your post.

Sorry to hear that 4 hours passed already and you still cannot invite a user to your company file. To further assist you with this, kindly send me a private message with the following details:

Serial number

Name of primary contact and email address

Business name

Company File ID (Help > About MYOB AccountRight)

Best regards,

Doreen

Doreen_P
MYOB Moderator
2 years ago
Hi, GA39

Thanks for your post.

Sorry to hear that 4 hours passed already and you still cannot invite a user to your company file. To further assist you with this, kindly send me a private message with the following details:

Serial number

Name of primary contact and email address

Business name

Company File ID (Help > About MYOB AccountRight)

Best regards,

Doreen
- ThinkErg
  Contributing User
  2 years ago
  Hi Doreen P,
  
  I've had the same issue and it's been over two weeks and I still can't invite users to the online file. Are you able to help?
  
  Thanks,
  - Leneth_A
    Former Staff
    2 years ago
    
    Hi ThinkErg,
    
    Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum. I hope you find it a useful tool. We apologize for the delay in responding and thank you for your patience. We are grateful to you for taking the time to share your concern with us. Apologies that it's been 2 weeks and you are still having difficulties inviting a user to an online company file. We genuinely appreciate your patience and understanding on this matter.
    
    To investigate this further with you, could you please send me the following information in a private message?
    
    The serial number of the product - Setup>>Company Information
    
    The company file ID - Help>>About AccountRight/Accounting
    
    Name of primary contact and email address
    
    Business name
    
    Please let me know if you need further help.
    
    Cheers,
    Leneth