Forum Discussion
Hi no1cleaner,
Thank you for your post and welcome to the Community Forum.
We sincerely apologize for the inconvenience you have experienced. We appreciate your patience and understanding in this issue. To address the issue, after confirming your eligibility, you need to map each account in your ledger to the AIM Statement of activity. This is done from within the GST and provisional tax page in MYOB. Please check out this Help Article: Using the AIM provisional tax option (New Zealand). This article has detailed information that you can use as a guide.
Feel free to create new post if you need further assistance in the future. We are happy to assist you.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Cel
- no1cleaner12 months agoExperienced User
Yes, I know how to do that, have been doing those steps for years, not helpful
- PriyaSelvaraj12 months agoMYOB Moderator
Hi no1cleaner
Thanks for bringing this issue to our attention.
I do see multiple posts relating to this query have been raised and understand the frustration of not getting the right solution. This Sounds like more than a mapping issue, could you send me a screenshot of the error messages/code numbers that you are receiving?
Additionally, I will reach out via private message to gather more information to assist further on this issue.
Thanks
Priya Selvaraj
- no1cleaner12 months agoExperienced User
Hello, Priya Selvaraj
I tried to reply to your private message but its a no reply messaging, so cannot post my serial no. You asked if I am you using MYOB Account Right or MYOB Business, I am using neither but am using MYOB Essentials.
As per your request have sent you a screen shot, which says (your statement of activity could not be pre-filled because all not all accounts are mapping, please map all accounts in the AIM settings page before proceeding. Prior to this it has allowed me to save and exit then onto the page where I can file the AIM return, and above is the the error message that comes up..
Other MYOB support have asked to check my Accounts List, (have also forwarded to MYOB support) which I have and it matches the mapped accounts.