Forum Discussion
Attention: Priya Selvaraj
Received your email dated 16.10.23 asking me to verify I am following your steps to setting up AIM return.
As said numerous times to yourself and other MYOB staff, those are old instructions which you keep giving me and I cannot follow because they don't exist. There is no GST & provisional tax filing to choose.
The only way I have discovered on my own without MYOB's help to get to the AIM setting page is to go:
- More
- Accounting
- Prepare GST return ( I have no option telling me to choose gst & prov tax filiing so I go with gst even though don't file gst returns
- File with MYOB
- Choose get started (on left hand side of page)
I have now reached the mapping page, map, save and exit and this is where the problem starts with "your statement of activity could not be prefilled etc, etc)
If one of your staff logged into the new MYOB and the changes you made, you would see you constantly give out old, outdated instructions to your customers who are using a newer version which you supplied, there is simply no option to do it your way cause it does not exist.
Myob have now told me to go to Report Options and tick the box for accounts with xero balances, header.
Have done this numerous time but there is no where on screen to save these changes, I go back into Accounts List, Report Options and see my changes are not saved. Have even tried saving it as file, still does not work.
The Aim return can still not be filed because the mapping is not working. Any help here appreciated
- no1cleaner11 months agoExperienced User
I have just had to email Inland Revenue that will no longer be filing bi-monthly AIM returns due to problems with MYOB software changes carried out in August. Despite multiples communications with MYOB in various forms, there appears to be no solution. Sometimes when I do get emailed and am asked for information it turns out to be a no reply email. ? The main advantage of MYOB was the ability to file AIM returns, when it goes wrong and you ask for help, it feels like your talking to a robot, giving you outdated instructions when the whole format has changed. When I go into manage bank feeds, instead of saying ANZ Bank as has been for many years it now says The National Bank of NZ, no matter what I do to change this it will not save it. Not great if you have to supply business records for a loan or other purposes.
Xero looking so much more appealing, new MYOB more OZ focused, e.g. where is the subject line to file a NZ AIM return, you have to find out yourself by going under gst section. This has been ongoing for almost over a month because I found so many problems with MYOB changes that I wanted to make sure I could file the AIM return, just as well. So given up with filing an AIM Return, given up with MYOB customer service
- no1cleaner10 months agoExperienced User
I have had no help here. You keep sending your responses to my email address to which MYOB has it set up so that you can't reply. Your soloution was not an answer, if you look at my earlier post, I was posting to other users how to get to the point to file an AIM return because MYOB had changed the format and the user has to figure out themselves where the AIM select is because it only displays gst settings to file.
I keep getting the same robotic response, same answers, now can't file AIM returns, no solution here from MYOB.
Why can't your staff look and see what MYOB has posted as help and realise your all just posting the same generic answers, over and over. Don't send me replies to my email, its a no-reply on MYOB's setup so can't communicate back.
- 2 months ago
We only realised at the end of the financial year (March 2024) that MYOB has been miscalculating our AIM tax since the update. We had overpaid by $6800. We had been under great stress wondering why we had no money and were in the red. Even wonderingi f our business is failing. My accountant has spent HOURS on the phone with his account manager at MYOB trying to sort this and he is continually fobbed off, being told they are working on it. RUBBISH!!! Now we are 4 month into the new financial year and we are again struggling financially as MYOB is over calculatiing our tax STILL. COME ON GUYS!
It is absolutely ridiculous that accounting software is miscalculating peoples tax!!!
And worst of all MYOB are not resolving it, after almost a year now!!! Disgusting. You guys at MYOB simply dont care and only want to give robotic answers to pasify people. THIS IS A SERIOUS problem with your software that you need to urgently resolve.
My guess is not enough people are using AIM for you to justify rectifying the problem. Still not good enough. You should have never offered this service if you dont want to include it in the update.
IRD's website states that you offer this service. I will be contacting them to advise that they need to remove this from their website as this service is no longer viable through you for people.
I dont care what MYOB's response is to my comments until it is resolved. I am happy to comment here again once it is fixed, if it ever is. Until then I will be strongly advising people to not use MYOB.
Our family have been under HUGE stress over the past year because of this situation. Shame on you MYOB.