Forum Discussion

Bullswool's avatar
Bullswool
Trusted User
3 years ago

Error: "Unable to perform Online Confirmation

Hi, I started recieving the following error message yesterday, after using the NZ Payroll Software for ages:

Error: "Unable to perform Online Confirmation at this time.Please try again later or contract MYOB Customer service for assistance."

Can anyone provide a solution? I've checked with IT and there are no virus scanner, fairwall issues. They suggest it's ssl certificate error/mismatch on MYOB's side?

Fortunately, the payroll sftware is still working as expected.

Thanks.

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Bullswool, 

     

    Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with the below information:

    • Serial number 
    • Your full name and email address 
    • Screenshot of the confirmation window

     

     

    Update: Confirmation code provided

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Bullswool, 

     

    Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with the below information:

    • Serial number 
    • Your full name and email address 
    • Screenshot of the confirmation window

     

     

    Update: Confirmation code provided

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.