I have the Payroll blues!
Hi all, our company upgraded to the latest version of Outlook and my Payroll version 2023.1 would no longer email out payslips unless I switched back to the old version of Outlook. I had a google and saw the recommendation was to uninstall Payroll and then re-install it, at which point Payroll would identify the new email program and start using it. I followed the instructions to the letter (or so I thought) and Payroll unistalled. Then when I came to re-install it, I couldn't see where to download it. In MY.Myob under products it says we have none. Eventually I went to downloads and found it there from earlier this year. I managed to get everything back up and running (I think) but now I get a message come up on the welcome screen telling me this payroll has previously used in a later version of Payroll and I must please obtain a build equal to or greater than 1243 to ensure the integrity of all information is maintained. Now I have no idea where to get this from, seeing as according to My.Myob we have no products at all. Also, the payslips still won't email and it won't post journals into the company file :-(
I also think I saw that a cloud-based version of payroll is available. Is that a replacement for what I have now because if it's more user-friendly than what is currenly ruining my happy work day vibe I am super keen!
Any advice / solutions / sympathy gratefully received! Also, happy Friday :-)