Forum Discussion

SJ_22's avatar
SJ_22
2 years ago

Unable to email invoices

Error message appears when emailing invoices "one or more fields contain a trailing space" I've checked the invoice, email template, email address and still not able to locate the issue. Clients have...
Genreve_S's avatar
Genreve_S
MYOB Moderator
12 months ago

Hi tabstrategic, 

 

Thanks for the response. 

 

In my understanding, you are having the same error message (as SJ_22) when emailing invoices. May I confirm if you already checked the Sales setting > Email defaults tab window for any of the following?

  • Special (non-alphanumeric) characters.
  • Spaces in the first character in any field.
  • Spaces in the last character in any field.

We look forward to your response. 

 

Thanks,
Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    12 months ago

    Hi tabstrategic, 

     

    I hope you are well today. I'm just following up with your concern about emailing invoices. 

     

    Let us know if you still require any help with this. 

     

    Thanks,
    Genreve

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      12 months ago

      Hi tabstrategic, 

       

      I hope you are doing well. We will be closing this case as there are no updates regarding this. 

       

      If you have any other concerns feel free to create a new thread in the forum. 

       

      Thanks,
      Genreve

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