Forum Discussion

Contributing Cover User

3 months ago

Email invoice Rejected

We have been trying to email invoices to a regular client, but this month the emails are getting fired back as Undeliverable: Diagnostic-Code: rejected. Our client has stated they have us in contacts and Whitelist (farmside ISP)

Jemar_C
3 months ago
Hi AJRattray,

I can see that invoices are bouncing back when you are sending them to your client. Please check your private message, I've sent a message and please respond privately with the email address that you are having an issue with. We need to check the status in our back end.

Cheers,
Jem

Jemar_C
Valued User
3 months ago
Hi AJRattray,

I can see that invoices are bouncing back when you are sending them to your client. Please check your private message, I've sent a message and please respond privately with the email address that you are having an issue with. We need to check the status in our back end.

Cheers,
Jem
- epineto
  3 months ago
  Hi Jemar_C,
  We are facing same issue in our business associated to our email. Could you please contact me privately so I can share our email to be released from the blacklist? It is quite urgent. Thanks
  - Princess_R
    MYOB Moderator
    3 months ago
    Hi epineto,
    
    Welcome to the Community Forum!
    
    I understand the urgency of the situation and would be happy to help. I've sent you a private message so we can discuss the details and work on getting your email released from the blacklist.
    
    Cheers,
    
    Princess