Forum Discussion

4 years ago

Payslip email says rejected

Hi,

The last few weeks one of our employees asked why he hadn't been receiving his payslips via email as we've done for may years.

I checked on the "sent emails" screen, and MYOB says;

"Not Sent, Try Again?

We couldn't send this email to: xxxxx

with status: rejected

Check their email address and send it again"

Email address is correct... same as we've been using for years.

it's an "@outlook.com" address, so it shouldn't be blacklisted?

We are using Office Pro 2016 if that makes a difference (PC)?

Thank you.

Melisa_D
4 years ago
Hi Tim101,

Thank you for your post and welcome to the Community Forum ! I'm happy to take a look into this for you, can you please send me a private message with your product serial number and the email address affected.

Melisa_D
Former Staff
4 years ago
Hi Tim101,

Thank you for your post and welcome to the Community Forum ! I'm happy to take a look into this for you, can you please send me a private message with your product serial number and the email address affected.
- liftefx
  Contributing User
  4 years ago
  we are having the same issue as Tim101 but the rejected email is @live.com We have been sending payslips to the same employee at the same email address for more than 5 years, however, the last 2 weeks they have been "rejected" (status is just rejected) and also an email is sent to my inbox advising - sorry email delivery was unsuccessful...
  
  We have an additional issue - when I forward the pay slip onto myself via MYOB and then onto the employee via my email address, I can open the attachment and can see all details, but when our employee opens the attachment - the information is blank ??
  
  Please help - very frustrating
  thanks
  - Tim101
    4 years ago
    contact MYOB.
    for some reason myob server blocked certain email address.
    they fixed the issue pretty quickly.
JessicaM
Contributing Cover User
4 years ago
Hi MYOB

I am having the same issue with an employee. Can someone please reach out to assist. Thank you
- Melisa_D
  Former Staff
  4 years ago
  Hi JessicaM,
  
  Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with your product serial number and email address you're having troubles with.
  - liftefx
    Contributing User
    4 years ago
    its all magically been fixed now
    thank you MYOB team