Forum Discussion

Air19's avatar
3 years ago

rejecting emails

just started recently with two of our main suppliers invoices getting rejected, they just keep on bouncing back to us. Emails work fine through outlook . If anyone able to help out with this please. 

  • Hi Air19 

     

    When an email is rejected it generally means the recipient's mail options have determined apps.myob.com is not a safe sender. Make sure to check their spam folder and whitelist the domain @apps.myob.com

     

    To check if the email is blacklisted at our end, can you please send me a private message with the impacted email addresses.

     

    Removed email addresses from the blacklist ~YS

  • Hi Air19 

     

    When an email is rejected it generally means the recipient's mail options have determined apps.myob.com is not a safe sender. Make sure to check their spam folder and whitelist the domain @apps.myob.com

     

    To check if the email is blacklisted at our end, can you please send me a private message with the impacted email addresses.

     

    Removed email addresses from the blacklist ~YS