Forum Discussion

Contributing User

3 months ago

Email invoice Rejected

We have been trying to email invoices to a regular client, but this month the emails are getting fired back as Undeliverable: Diagnostic-Code: rejected. Our client has stated they have us in contact...

Jemar_C
3 months ago
Hi AJRattray,

I can see that invoices are bouncing back when you are sending them to your client. Please check your private message, I've sent a message and please respond privately with the email address that you are having an issue with. We need to check the status in our back end.

Cheers,
Jem

Jemar_C

Valued User

3 months ago

Hi AJRattray,

I can see that invoices are bouncing back when you are sending them to your client. Please check your private message, I've sent a message and please respond privately with the email address that you are having an issue with. We need to check the status in our back end.

Cheers,
Jem

epineto
3 months ago
Hi Jemar_C,
We are facing same issue in our business associated to our email. Could you please contact me privately so I can share our email to be released from the blacklist? It is quite urgent. Thanks
- Princess_R
  MYOB Moderator
  3 months ago
  Hi epineto,
  
  Welcome to the Community Forum!
  
  I understand the urgency of the situation and would be happy to help. I've sent you a private message so we can discuss the details and work on getting your email released from the blacklist.
  
  Cheers,
  
  Princess