Forum Discussion

Borrett012's avatar
Borrett012
Experienced User
4 months ago

payroll underpayment in bank feeds

This is an easy fix for payroll gurus but that is  not me.  Employees wage was $1048.25, I transferred 1048.00 via netbank. So it is sitting in Bank feeds but has not come up in reconcile my transactions *but I can find it in "Find" but it is an unbalanced transaction. I think I can transfer the 0.25 manually but not sure how to balance or reconcile that.

Hopefully some one can sort this, I have found success on this forum before.  

Thanking in hope

kate

  • Hi Borrett012,

     

    Thank you for your pot and I understand that you need assistance on how you may reconcile transactions. Please check this link, it has detailed information on how you may reconcile the transaction and fix the out of balance.

     

    Feel free to write a post if you need further assistance.

     

    Cheers,

    Jem

    • Borrett012's avatar
      Borrett012
      Experienced User

      Thanks  Jemar but that link does not really help me with the payroll .

      • Jemar_C's avatar
        Jemar_C
        Valued User

        Hi Borrett012,

         

        Thank you for your post and I apologize for that, alternatively you may check this thread for the other workaround.

         

        Cheers,

        Jem

  • Borrett012's avatar
    Borrett012
    Experienced User

    I am still stuck with this problem.  I transferred and extra 0.25 cents but not sure how to go about reconciling 2 transactions in the bank feed that add up to the one in payroll slip which I can "find". I rang MYOB but unfortunately the support was unable to assist me to clear the problem up.

      

    • Princess_R's avatar
      Princess_R
      MYOB Moderator

      Hi Borrett012,

       

      I get that you're looking for a way to allocate two bank feed transactions into one payroll transaction. You can try to check out this thread, which has information regarding matching bank transactions. 

       

      If you're still in need of assistance, you may need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. Use MOCA for immediate queries and assistance. If MOCA can't help, you'll be automatically directed to our live chat team.

       

      Cheers,

      Princess

      • Borrett012's avatar
        Borrett012
        Experienced User

        thanks, I have put in a request to myaccount.myob.com and am waiting for a response.