Forum Discussion

Learoy's avatar
Learoy
Experienced Cover User
2 years ago

1 cent Tax Issue

I raise a Sales invoice which has 3 x separate inventory items. I enter the same ex-GST price for each item. When the invoice is saved the GST inclusive amount on one of the items is 1 cent different. This is causing issues when I email the invoice to the customer, they notice the difference and ask me to fix the problem.

How do I do that?

Why is this happening?

 

  • Mike_James's avatar
    Mike_James
    2 years ago

    Hi Learoy , you could try offering them my explanation,  ie at every line, the program is adjusting the GST amount (which they claim back anyway) so as to ensure that the GST on the net total to that point is correct.

     

    I quite agree that on the face of it,  an error appears to have been made.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi Learoy 

     

    Thank you for your post. Generally , this happens because of the math's involved in the software it is rounding off decimal places. You can check the calculation of the items including GST in the https://gstcalculator.com.au/ to see the difference on each item prices after GST inclusion. 

     

    To further assist you with this could you send me a Private message with the screenshot of the created invoice and one that being sent.

     

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,

    Princess 

    • Learoy's avatar
      Learoy
      Experienced Cover User
      2 years ago

      Hi Princess,

       

      I don't know how to Private Message you. When I click on the highlighted Private Message, I am transferred to another internet tab with no way to type a message.

       

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    2 years ago

    Hi Learoy , AccountRight recalculates the GST content on every line so that the cumulative GST is always correct. Can you prepare your invoices on a tax-inclusive basis, and ensure that each line has the same amoun?

    • Learoy's avatar
      Learoy
      Experienced Cover User
      2 years ago

      Hi Mike,

       

      I have tried that but the customer that I send the invoice to wants to see the list price, GST amount & GST inclusive price. They question why the figures are different even if it is only by 1 cent. 

      • Mike_James's avatar
        Mike_James
        Ultimate Cover User
        2 years ago

        Hi Learoy , you could try offering them my explanation,  ie at every line, the program is adjusting the GST amount (which they claim back anyway) so as to ensure that the GST on the net total to that point is correct.

         

        I quite agree that on the face of it,  an error appears to have been made.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.