Forum Discussion

JulieT's avatar
JulieT
Experienced Cover User
2 years ago

2023.7 In Tray Issues

Good morning, I have upgraded to 2023.7 and have nothing in my In Tray.  When I try to Load documents I get a 'something went wrong' message.  I have rebooted my system and this function is still no...
  • Celia_B's avatar
    Celia_B
    2 years ago

    Hi ALl, 

     

    Thank you for your post and welcome to the Community Forum.

     

    We are aware that some of our clients are experiencing difficulties when loading documents on In-Tray. We promptly work with our team to resolved the issue.  And this has now been resolved. We apologize for the inconvenience this has caused you. And we appreciate your patience in this matter.

     

    If you need further assistance, feel free to reach out to us. We are happy to assist you. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind Regards, 

    Cel

     

Celia_B's avatar
Celia_B
MYOB Staff

Hi ALl, 

 

Thank you for your post and welcome to the Community Forum.

 

We are aware that some of our clients are experiencing difficulties when loading documents on In-Tray. We promptly work with our team to resolved the issue.  And this has now been resolved. We apologize for the inconvenience this has caused you. And we appreciate your patience in this matter.

 

If you need further assistance, feel free to reach out to us. We are happy to assist you. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Kind Regards, 

Cel

 

tassonpa's avatar
tassonpa
Cover User
2 years ago

Hi:

I have been experiencing this problem for the last few days.  Please advise the solution.  Thanks.

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