Forum Discussion

JulieT's avatar
JulieT
Experienced Cover User
2 years ago

2023.7 In Tray Issues

Good morning, I have upgraded to 2023.7 and have nothing in my In Tray.  When I try to Load documents I get a 'something went wrong' message.  I have rebooted my system and this function is still no...
  • Celia_B's avatar
    Celia_B
    2 years ago

    Hi ALl, 

     

    Thank you for your post and welcome to the Community Forum.

     

    We are aware that some of our clients are experiencing difficulties when loading documents on In-Tray. We promptly work with our team to resolved the issue.  And this has now been resolved. We apologize for the inconvenience this has caused you. And we appreciate your patience in this matter.

     

    If you need further assistance, feel free to reach out to us. We are happy to assist you. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind Regards, 

    Cel

     

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi All

 

Thanks for your post.

 

We truly appreciate your patience and understanding regarding the In-Tray issue.

 

The relevant team is already working on and investigating the issue. We're sorry for any inconvenience this may have caused you. We will reach out to you through this post if the issue has been resolved. Thank you for bearing with us while we work on it.

 

Best regards,

Doreen

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