Forum Discussion

SMM's avatar
SMM
Experienced Cover User
3 years ago

Account Edge STP upgrade

We have received an email from MOYB to update our STP certificate. We are using the latest version of Account Edge Pro. Unofrtunately, we have followed the instructions but the error still persists....
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi SMM 


    After installing the certificate, did you get a pop-up that the certificate was installed successfully? If yes, please confirm the current version of your AccountEdge software and also attach a screenshot of the error so we can investigate further. 

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi SMM 


After installing the certificate, did you get a pop-up that the certificate was installed successfully? If yes, please confirm the current version of your AccountEdge software and also attach a screenshot of the error so we can investigate further. 

  • SMM's avatar
    SMM
    Experienced Cover User
    3 years ago

    Hi Komal,

     

    Yes we did.

    We are using AccountEdge Pro V18.7

    The Error code is 403; forbidden

    S        

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi SMM 

      Thanks for confirming that. We have escalated this on to our development teams who will investigate if there is anything else causing the above error. We will update the post once we have further information on this. 


      Thank you for your patience in the meanwhile. 

      • SMM's avatar
        SMM
        Experienced Cover User
        3 years ago

        Hi Komal any update on this please?

         

         

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.