Forum Discussion

becd1's avatar
becd1
4 years ago

Account Right - Receive Payments Not Responding

When attempting to receive a payment, select customer, then go to select amount and nothing happens for approx 1 minute, then receive error NOT RESPONDING AN APPLICATION HAS TIMED OUT WOULD YOU LIKE ...
  • becd1's avatar
    becd1
    4 years ago

    Thanks Tracey, this has actually worked!  I backed up and then restored to replace the online file.  Would have been great if I had have been advised of this option by one of the customer service agents after waiting on hold for hours over many days.

Tracey_H's avatar
Tracey_H
Former Staff
4 years ago

Hi becd1 

 

We are aware that some users are experiencing performance issues and time out errors, this is being investigated as a priority by our developers.

 

In the meantime, taking your file offline then restoring it online has resolved the issue for some users and may be worth a try. Make sure you do a back up before you try this. *We understand this may not be suitable for all users.

 

To do this:

 

  1. make a backup of your online file
  2. follow the steps under To restore a backup locally to a PC in this help article: Restore your company file
  3. follow the steps under To restore a backup online in the same help article

If you continue to have problems please let me know.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • becd1's avatar
    becd1
    4 years ago

    Thanks Tracey, this has actually worked!  I backed up and then restored to replace the online file.  Would have been great if I had have been advised of this option by one of the customer service agents after waiting on hold for hours over many days.

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