Forum Discussion

3 years ago

Account right V19

Hi Myob Assistant,

I purchsed the Acount right V19 and paid off via monthly debit from my credit card just over a year ago.

Recently I had a computer crash and lost Myob prgram and files. Although I was able to retrieve the compnay files from my accountant, Account right V19 Standard program was lost.

I tried to call help centre to obtain a licensed program but was told to provide tax invoice which I do not have a record. However I can provide all banking transation records should you need to verify the purchase.

Are you able to assit and provide me with a copy of purchase tax invoice and a link to licensed program of Accountright V19 standard?

Kind regards,

Qing

Tracey_H
3 years ago
Hi lqmelb

Your account information was removed from your post for privacy and security. Sensitive information should only be sent to MYOB Moderators by private message.

I have sent you a private message which you can access by clicking on your avatar in the top right corner of the Community Forum and clicking on the envelope icon. Please reply to that private message with the requested information.

*Update: resolved in private messages

Tracey_H
Former Staff
3 years ago
Hi lqmelb

Thanks for your post. So that I can look into this for you can you please send me the following information in a private message:

serial number

primary contact name

primary email address

business name
- lqmelb
  3 years ago
  Hi Tracey,
  
  I have downloaded the Acount right V19 standard but asked for serial number which I don't have.
  
  The primary email address is xxxxxxx
  
  Primary contact person is xxxx
  
  Business name: xxxxxx
  
  Please contact me via this email
  
  Kind regards,
  
  Qing
  
  Sensitive information removed - SR
  - Tracey_H
    Former Staff
    3 years ago
    Hi lqmelb
    
    Your account information was removed from your post for privacy and security. Sensitive information should only be sent to MYOB Moderators by private message.
    
    I have sent you a private message which you can access by clicking on your avatar in the top right corner of the Community Forum and clicking on the envelope icon. Please reply to that private message with the requested information.
    
    *Update: resolved in private messages
Liz_A
Valued User
3 years ago
Hi lqmelb

Try downloading it from here:

https://www.myob.com/au/support/downloads

Scroll to AccountRight v19 (Classic) and chose your version. I suggest you keep separate backups in future, plus a backup copy of the installer in case MYOB stops allowing downloads or you have another crash.

Cheers
Liz
- lqmelb
  3 years ago
  Thanks Liz.
  
  I downloaded the program, but asked for serial number which I don't have
  
  Kind regards,
  
  Qing