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JulieM09's avatar
JulieM09
Trusted Cover User
5 years ago

AccountRight closes when processing payments

With the new layout of the Community board, I can not find or view anything on this site anymore so can't see if there is already a reported problem with AccountRight this mornning.     Everytime I...
  • Melisa_D's avatar
    Melisa_D
    5 years ago

    Hi JulieM09, 

     

    Thank you for your post. We are aware of an issue where the Receive Payments window is generating an error message. A patch update has been made available (AccountRight 2020.2.1) for this particular situation. Affected clients that have already installed the AccountRight 2020.2 version should receive an In-Product message with details on how to install that patch update. We are also looking into other ways of making that patch upgrade available to clients including through their my.MYOB accounts.

     

    Should you not receive that In-Product messaging, we do recommend that you reinstall the product with refresh installers from your my.MYOB account (is listed as AccountRight 2020.2 still). If you are on using the PC Edition we can provide the direct patch update upon request.

Melisa_D's avatar
Melisa_D
Former Staff

Hi JulieM09, 

 

Thank you for your post. We are aware of an issue where the Receive Payments window is generating an error message. A patch update has been made available (AccountRight 2020.2.1) for this particular situation. Affected clients that have already installed the AccountRight 2020.2 version should receive an In-Product message with details on how to install that patch update. We are also looking into other ways of making that patch upgrade available to clients including through their my.MYOB accounts.

 

Should you not receive that In-Product messaging, we do recommend that you reinstall the product with refresh installers from your my.MYOB account (is listed as AccountRight 2020.2 still). If you are on using the PC Edition we can provide the direct patch update upon request.

JulieM09's avatar
JulieM09
Trusted Cover User
5 years ago

Thanks Melisa_D , so I'm not going crazy or cross-eyed then!  I will download AR again and see what happens - I have not received an email update regarding the error.

  • JulieM09's avatar
    JulieM09
    Trusted Cover User
    5 years ago

    Done, sorted

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