Forum Discussion

9970's avatar
9970
Contributing User
4 years ago

Accounts Receivable error

Good Morning   We have a customer that has a balance of $190.37, but there is no invoice,  I have run reports from 01/01/2000 throgh to 31/12/9999. but still nothing shows.   When I go into the c...
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi 9970, 

     

    Thank you for your post. Our file repair team may need to repair the balance for you, can you please send me a private message with the following information so I can take a look into this for you:

    • Serial number 
    • Your full name and email address 
    • Screenshot of the customer card balance 
    • Screenshot of the Aged receivables summary report dated 9999
Melisa_D's avatar
Melisa_D
Former Staff
4 years ago

Hi 9970, 

 

Thank you for your post. Our file repair team may need to repair the balance for you, can you please send me a private message with the following information so I can take a look into this for you:

  • Serial number 
  • Your full name and email address 
  • Screenshot of the customer card balance 
  • Screenshot of the Aged receivables summary report dated 9999

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.